Our mobile mechanic warranty: we stand behind every visit
Pay when the work is done, parts carry the manufacturer's warranty, and if you aren't happy you get your money back. Here is the plain-language version.
What we stand behind
TravelMechanic is an online mechanic shop. No storefront, no rent, so the savings go to you and the promise stays simple.
100% satisfaction
If the service isn't delivered or you aren't happy with it, you get your money back.
Parts carry the manufacturer's warranty
We buy parts that come with manufacturer warranties. The warranty is whatever the part's warranty provides, and we stand behind the service with it.
Pay when it's done
A payment method reserves your visit. For cards that is a temporary hold, not a charge. You are charged when the job is finished.
No surprises on price
If a job needs more parts or time, you hear about it first and can cancel for a full refund.
How a claim works
No forms and no phone tree. You text, a person helps.
- 1
Text us
Message (219) 533-8844 and tell us what is wrong and which visit it was about. Photos or a short video help.
- 2
A team member helps
We look at what happened and work out the right next step with you.
- 3
Another inspection if needed
If it makes sense, we can send a mechanic to inspect the car again.
- 4
We make it right
That may mean a repair under the parts warranty or a refund under our satisfaction promise.
You can also reach us by email at support@travelmechanic.ai or through the chat on our site. Voice calls to our number reach an automated message asking you to text.
Refunds, cancellations and price changes
Cancel before they travel
Cancel before the mechanic starts traveling and the hold is released or you get a full refund.
Price changes
More parts or time, or a part that is out of stock? You hear first and can cancel for a full refund. A quote is our best estimate, never a fixed or final price.
Inspection credit
Not sure what's wrong? An inspection is credited toward the fix if you fix it with us. If you decide not to fix it with us, the fee goes to the mechanic's time and travel. If the mechanic can't diagnose exactly what's wrong, you get a full refund.
The full legal terms are in our terms of use. See how TravelMechanic works and how we keep you safe.
Warranty questions, answered.
What does the TravelMechanic warranty cover?
We stand behind the service. We buy parts with manufacturer warranties, so the warranty is whatever the part's warranty provides. If something is wrong after a visit you can text us and we can send a mechanic for another inspection. Coverage depends on the part and the job, so a team member walks you through what applies to your repair.
What is the 100% satisfaction promise?
If the service isn't delivered or you aren't happy with it, you get your money back. Text us and a team member helps.
Will I pay for labor again if a warranted part fails?
Possibly. The part itself is replaced under its manufacturer warranty. If the claim needs labor, we charge only the travel fee and the labor, and we tell you before you pay anything.
When am I charged?
When the work is done. A payment method is held up front to reserve the visit. For cards that is a temporary authorization hold, not a charge. You can pay with a bank account, debit or credit card, or Klarna or Afterpay through one secure link. We never accept cash.
Can I cancel?
Yes. Cancel before the mechanic starts traveling and you get a full refund, or the hold is released.
What if the price changes during the job?
Every quote is our best estimate, not a fixed or final price. If the job needs more parts or time, or a part is out of stock, we tell you first and you can cancel for a full refund.
What if I'm not sure what is wrong with my car?
Book an inspection. If you fix the problem with us, the inspection is credited toward the repair. If you decide not to fix it with us, the fee goes to the mechanic's time and travel. If the mechanic can't diagnose exactly what's wrong, you get a full refund.
Something is wrong after the visit. What should I do?
Text (219) 533-8844, email support@travelmechanic.ai, or use the chat on our site. Voice calls to our number reach an automated message asking you to text, so texting is the fastest way to reach us.
Skip the shop. Send a text.
Tell us what's wrong. Nearby mechanics bid, the best price wins, and you pay only after the work is done.
Text us anytime, day or night. Mechanics are usually available around the clock, depending on schedules.