Mobile mechanic safety: who works on your car and how we vet them
Letting a mechanic come to you should feel safe. Here is how we vet mechanics, what you can see before the visit, and how your payment is protected.
Vetted before they join
Mechanics on TravelMechanic are independent professionals. They get access to our platform only after a rigorous vetting process.
ASE-certified
Our mechanics are independent professionals with ASE certification.
Background-checked
No mechanic gets on our platform unless they are reliable and background-checked.
Insured by TravelMechanic
The work is insured by TravelMechanic.
Fully equipped vans
They arrive with the tools and equipment the job might need.
You know who is coming, and you stay in control
See your mechanic first
Before anyone arrives you can see who your mechanic is and read their reviews.
Reviews decide who stays
Customer reviews decide which mechanics stay on the platform.
Masked calling
Once a visit is booked, calls between you and your mechanic go through a TravelMechanic line, so neither side needs to share a personal number. Calls may be recorded, and both sides hear a notice first.
A record afterwards
When the job is done you get a video walkthrough and a report of what was found and done.
Your money is protected too
Pay only when it's done
A payment method reserves your visit. For cards that is a temporary hold, not a charge. You are charged when the job is finished.
One secure link
Pay with a bank account, debit or credit card, or Klarna or Afterpay through one secure link. Cash is never accepted.
No card details in chat
We never ask you to type card details into a text or chat. Payment happens on the secure link.
Read how we handle your data in the privacy policy, and what we stand behind on the warranty page.
Text us. A team member helps.
Message (219) 533-8844 at any time. You can also email support@travelmechanic.ai or use the chat on our site. Voice calls to our number reach an automated message asking you to text.
Safety questions, answered.
Are TravelMechanic mechanics background-checked?
Yes. No mechanic gets on our platform unless they are reliable and background-checked, after a rigorous vetting process.
Are the mechanics ASE-certified and insured?
Our mechanics are independent, ASE-certified professionals, and the work is insured by TravelMechanic.
Is it safe to have a mechanic work on my car at my home?
You see who your mechanic is and read their reviews before the visit, you pay only when the work is done, and calls with your mechanic go through a TravelMechanic line. If anything feels off, text us at (219) 533-8844.
Do I have to give out my personal phone number?
No. After you book, calls between you and your mechanic go through a TravelMechanic line so neither side sees the other's real number.
What if something feels wrong during or after a visit?
Text us at (219) 533-8844 and a team member helps. You can also email support@travelmechanic.ai or use the chat on our site. Voice calls to our number reach an automated message asking you to text.
How is my payment information protected?
Payment happens on a secure link, and we never ask for card details in a text or chat. See our privacy policy for how we handle your data.
Skip the shop. Send a text.
Tell us what's wrong. Nearby mechanics bid, the best price wins, and you pay only after the work is done.
Text us anytime, day or night. Mechanics are usually available around the clock, depending on schedules.