Privacy Policy
Your privacy is very important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: November 21, 2025
Privacy in Plain English
Below is the legal version of our Privacy Policy. Before you read it, here's the short version in everyday language: TravelMechanic only collects the information needed to connect you with a mobile mechanic and process your booking, and we don't sell your personal data to anyone, ever.
When you submit a service request we ask for your name, contact info, vehicle details, and the address where you want the mechanic to meet you. That information is shared only with the mechanics quoting your job and the third-party tools we use to run the service (payments, SMS, email, hosting). Nothing about your request, vehicle, or contact details is sold or used for outside marketing.
What we collect and why
Account details (name, email, phone) so we can identify you and send updates. Vehicle details (year, make, model, VIN) so mechanics can quote accurately. Service-location details (your address) so the mechanic can come to you. Payment details, processed and stored by our PCI-compliant payment partners — we never store full card numbers on our servers.
Who can see your data
Only the mechanics actively quoting your specific job, plus the operational tools we use to deliver service (payments, SMS, email, analytics, hosting). Mechanics see your name, vehicle, location, and the details of the service you requested. They do not see your payment information.
Your control
You can request a copy of your data, correct it, or delete it at any time by emailing privacy@travelmechanic.ai. You can opt out of marketing emails with one click and continue using the service as a registered user. Full details of your rights are documented below.
Information We Collect
We collect information that you provide directly to us when you use our services. This helps us provide you with the best possible experience and connect you with qualified mechanics.
Personal Information:
- Account Information: Name, email address, phone number, and password when you create an account
- Vehicle Information: Make, model, year, VIN, and service history to help us provide accurate estimates
- Location Information: Your address or location data to connect you with nearby mechanics
- Payment Information: Credit card details and billing information (processed securely through our payment partners)
- Service Requests: Details about the services you request and any communications with mechanics
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Here's how:
- Service Delivery: To connect you with mechanics, process service requests, and facilitate communication
- Payment Processing: To process transactions securely and send you receipts and invoices
- Personalization: To provide personalized service recommendations based on your vehicle and service history
- Communication: To send you service updates, confirmations, appointment reminders, and important notices
- Safety and Security: To verify mechanic credentials, prevent fraud, and ensure platform safety
- Legal Compliance: To comply with legal obligations and enforce our terms of service
Data Security
We take the security of your personal information seriously and implement industry-standard measures to protect your data.
- Encryption: All sensitive data is encrypted in transit using SSL/TLS protocols and at rest using AES-256 encryption
- Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment partners
- Access Controls: We limit access to personal information to authorized personnel only
- Regular Security Audits: We conduct regular security assessments and vulnerability testing
- Secure Infrastructure: Our platform is hosted on secure, monitored servers with regular backups
- Employee Training: Our team is trained on data protection and privacy best practices
While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
Your Privacy Rights
You have certain rights regarding your personal information. We respect these rights and make it easy for you to exercise them.
- Access: You can request a copy of the personal information we hold about you
- Correction: You can update or correct inaccurate information through your account settings
- Deletion: You can request that we delete your personal information (subject to legal retention requirements)
- Opt-Out: You can opt out of marketing communications at any time by clicking "unsubscribe" in emails
- Data Portability: You can request your data in a portable format to transfer to another service
- Object to Processing: You can object to certain types of data processing for legitimate reasons
- Withdraw Consent: Where we rely on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at privacy@travelmechanic.ai. We will respond to your request within 30 days.
Third-Party Services
We work with trusted third-party service providers to help us operate our platform and provide services to you.
- Payment Processors: Stripe and PayPal for secure payment processing
- Analytics: Google Analytics to understand platform usage and improve user experience
- Communication: Twilio for SMS notifications and SendGrid for email services
- Cloud Services: AWS for secure data storage and hosting
- Customer Support: Zendesk for customer service and support tickets
These third parties are contractually obligated to protect your data and may only use it to provide services on our behalf. We do not sell your personal information to third parties.
Children's Privacy
TravelMechanic is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@travelmechanic.ai. We will take steps to delete such information from our systems.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
- Notification: We will notify you of significant changes via email or a prominent notice on our platform
- Review Date: The "Last Updated" date at the top of this policy indicates when changes were made
- Continued Use: Your continued use of our services after changes indicates acceptance of the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@travelmechanic.ai
We are committed to working with you to resolve any privacy concerns and will respond to all inquiries within 30 business days.
