Help Center

Help with your mobile mechanic booking

Answers about how bids work, when you pay, cancellations and warranty. Still stuck? Text us.

FAQ

Frequently asked questions

What is TravelMechanic?

TravelMechanic is an online mechanic shop. There is no storefront and no front desk, so repairs cost less. You text us what's wrong with your car, nearby mobile mechanics bid on the job, and the winner comes to your home, office or curb.

How do I get a price for my repair?

Text (219) 533-8844 with your car and what's wrong, or fill in the short form on the Get free quotes page. Your request goes to nearby mechanics, they bid, and the lowest bid is offered to you. You can accept it or walk away.

How does pricing work?

When you ask for a service, your request goes to nearby mechanics. Each one works out the parts and labor the job needs, and each mechanic charges a different rate. Mechanics are also paid a travel fee, so how far they are from you changes the price too. That's why quotes vary from mechanic to mechanic. Parts availability matters as well: if a part is out of stock, the price can change. Every quote is the price that mechanic is willing to do the job for, and you see it before you agree to anything.

Can the price change after I book?

Sometimes. Year, make, model and trim change the parts and time a job needs, and parts can be out of stock. If anything changes, the mechanic tells you the new price before you pay anything more. If you are not OK with it, you get 100% of your money back.

When am I charged?

Only when the work is done. We keep a payment method on file to reserve your visit, the same way a ride or food delivery app does. For cards this is a temporary authorization hold, not a charge. You can cancel before the mechanic starts traveling and the hold is released.

Can I pay in cash?

No. Cash is never accepted, including paying the mechanic in person. You can pay with a bank account, debit card or credit card, or finance with Klarna or Afterpay, all through one secure link.

Can I cancel?

Yes. Cancel before the mechanic starts traveling and you get a full refund, or the hold on your card is released. Once the mechanic is on the way, text us and we will help. If the price changes and you are not OK with it, you can also cancel for a full refund.

What if I'm not sure what's wrong with my car?

Book an inspection. A mechanic comes to you and finds the problem. If you fix it with us, what you paid for the inspection is credited toward the total. If you decide not to fix it with us, the fee goes to the mechanic's time and travel. If the mechanic can't diagnose exactly what's wrong, you get a full refund.

Is the work guaranteed?

Yes. We buy parts with warranties and stand behind the service with them. If you are not 100% satisfied, you get your money back, and if something is wrong after the visit we can send a mechanic to take another look. If a warranty claim needs labor, we charge only the travel fee and the labor.

What if something is wrong after the visit?

Text us. If you are not 100% satisfied you get your money back, and we can send a mechanic to take another look. Parts carry the manufacturer's warranty. If a warranty claim needs labor, we charge only the travel fee and the labor.

Who are the mechanics?

Independent, ASE-certified mechanics with their own fully equipped vans. Mechanics only get on our platform after a rigorous vetting process that includes a background check, and the work is insured by TravelMechanic. You can see who your mechanic is and read their reviews before they arrive, and customer reviews decide who stays on the platform.

Where do you operate and what can you fix?

We serve Chicago, Atlanta, Tampa, Washington DC and Virginia, with more than 500 services including oil changes, brakes, batteries, alternators, starters, tires, diagnostics and pre-purchase inspections.

How do I reach support?

Text (219) 533-8844 any time, day or night. Mechanics are usually available around the clock, depending on their schedules. Voice calls to that number reach an automated message that asks you to text instead, so there is no live phone support. You can also email support@travelmechanic.ai or use the chat on this site.

What happens to my information?

We use the details you share to get you bids, schedule the visit and take payment. Your payment is set up on one secure link and cash is never accepted. The privacy policy has the full details.

Read our privacy policy and terms, or visit the contact page.

Still have a question? Text us.

Send a message to (219) 533-8844 and we will take it from there. Asking is free and there is no obligation.

Text us anytime, day or night. Mechanics are usually available around the clock, depending on schedules.